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I2C Lead, DBS Asia
I2C Lead, DBS AsiaDanone Asia & Service Delivery Centre, Kuala Lumpur • Malaysia, Malaysia
I2C Lead, DBS Asia

I2C Lead, DBS Asia

Danone Asia & Service Delivery Centre, Kuala Lumpur • Malaysia, Malaysia
20 days ago
Job description

Main Responsibilities

  • Implement services and operating model on a region level for the scope of services concerned
  • Accountable for the successful set-up of the service teams to deliver services to the region
  • Accountable for delivery performance in line with the service framework and customer satisfaction metrics as defined in the DBS value framework
  • Own the application of common standards for DBS services and sponsors initiatives to implement best practice
  • Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit
  • Drive process standardization, harmonization, automation, process excellence and continuous improvement across the region for his end-to-end scope of activities

Region Management

  • Lead the stream region teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region
  • Influence functional professionals in region to adapt to world class operating standards

    • Interactions with stakeholders

  • Report performance and elevate local / global issues to region lead of DBS and to Central I2C stream lead as defined in the DBS governance model
  • Identify and gain approval for enhancements and process improvements, for implementation within DBS. Provide prioritization requests
  • Point of contact for the region regarding stream service level and activities
  • Responsible for working with Customer Relationship Management / BU Finance to deliver customer satisfaction in line with operational efficiency
  • Liaise with DBS HR lead to drive team capability development in order to ensure service delivery and optimal team make-up

    • About You

  • Education : University Degree preferably in Business Administration or Finance & Accounting
  • Experience (in years) 15+ years working experience in Finance and / or Customer Service or center of excellence and min. 5 years as people / team manager
  • Strong knowledge of I2C processes, systems and data
  • Strong knowledge of accounts receivables accounting principles
  • Business partnering and service-oriented mindset
  • Analytical mindset
  • Continuous improvement skills
  • Leadership / Team management / Community animation
  • Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.

    • #J-18808-Ljbffr

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    Asia • Malaysia, Malaysia

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