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Process Executive/Senior Process Executive (E-Commerce Operations)
Process Executive/Senior Process Executive (E-Commerce Operations)Cognizant • Kuala Lumpur, Kuala Lumpur, Malaysia
Process Executive / Senior Process Executive (E-Commerce Operations)

Process Executive / Senior Process Executive (E-Commerce Operations)

Cognizant • Kuala Lumpur, Kuala Lumpur, Malaysia
19 days ago
Job description

Process Executive / Senior Process Executive (E-Commerce Operations)

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross‑border e‑commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform‑related risks. Projects in this role will position you as a specialist decision‑maker on critical global e‑commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.

Your work will touch upon : Cross‑Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Responsibilities

  • Audit & Review Content

Prohibited & Controlled Goods : Identifying and flagging items restricted by law or platform policy.

  • Intellectual Property Rights (IPR) : Detecting potential infringements such as trademark and copyright violations.
  • Product Safety : Ensuring listings adhere to mandatory safety standards.
  • Compliance and Regulatory Content : Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
  • Conduct Quality Control (QC) Inspections

    • Daily Audit Sampling : Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.

  • Vendor QC Sampling : Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
  • Priority Audits : Perform random sampling inspections on time‑sensitive, high‑risk audit streams, particularly those concerning sanctions and customer complaints.
  • Decision Making : Make well‑balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
  • Documentation and Feedback : Document audit findings clearly, identify trends and patterns in noncompliance, and provide structured feedback to improve risk policies and vendor performance.
  • Continuous Improvement : Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

    • Qualifications

  • Minimum 0–2 years of professional work experience in content review, E‑commerce operations, auditing, compliance, or a quality control role or equivalent.
  • High School Diploma or equivalent (College / University degree preferred).
  • Demonstrated ability to understand and apply complex policies and guidelines consistently.
  • High proficiency in using common digital productivity tools and systems for tracking and reporting.
  • Exceptional attention to detail and strong analytical skills.

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Cognizant by 2x

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    Operation Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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