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Assistant Manager, Performance Management & Analytics

Assistant Manager, Performance Management & Analytics

Other TeamsSelangorMalaysia, Selangor, Malaysia
19 hours ago
Job description

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  • The Grab Support (GS) team plays a pivotal role in delivering exceptional customer support and solutions to our in-country business units across multiple verticals. From unraveling complex use cases to creating delightful customer experiences, our mission is to exceed expectations and transform less-than-ideal moments into memorable ones. Within GS, the Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results (OKRs).

Get to Know the Role

  • You will report directly to the Head of Operational Excellence, playing a key role in supporting the Performance Management Team by facilitating sessions and delivering insightful presentations on performance metrics for the Grab Regional team. In addition to driving discussions on operational performance, you will coordinate cross-functional strategic initiatives, ensuring alignment across teams and contributing to the successful execution of organizational goals.
  • You will provide a unique opportunity to collaborate with senior executives, participating in high-level strategy development and brainstorming to shape the future direction of the organization.
  • You will report into the Head of Operational Excellence and be based in Petaling Jaya, working onsite.

    • The Critical Tasks You Will Perform

  • You will support planning and analysis of high-impact strategic plans, including conducting research and data analysis, identifying issues and solutions, and advising on practical implementation.
  • You will provide executional and project management support for strategic plans and support strategic discussions with external partners.
  • You will update senior management across multiple businesses on OKRS.
  • You will deep dive into Net Promoter Score data and provide findings to Senior Management.
  • You will update incentive plans for our agents and ensuring timely submission of data to all stakeholders.

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    Assistant Management • SelangorMalaysia, Selangor, Malaysia