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Trainee Outlet Manager

Trainee Outlet Manager

Fresh Feast Sdn BhdKajang, Selangor, Malaysia
1 day ago
Job description

Job Purpose

The Trainee Outlet Manager will undergo structured training to develop the skills and knowledge required to manage a café / outlet effectively. This role is designed to prepare candidates for a future Outlet Manager position by providing hands-on experience in store operations, customer service, staff supervision, and business performance management.

Key Responsibilities

Training & Development

  • Participate actively in the company's management trainee program.
  • Learn all aspects of outlet operations, including front-of-house, barista station, and back-of-house support.
  • Gain knowledge of company SOPs, brand values, and quality standards.

Operations Management

  • Assist the Outlet Manager in daily outlet operations (opening, closing, and shift management).
  • Monitor inventory, stock rotation, and ordering processes.
  • Ensure food safety, cleanliness, and hygiene compliance according to regulations.
  • Learn to handle outlet performance reporting and POS systems.

    • Customer Service & Sales

  • Deliver excellent customer service and maintain a welcoming atmosphere.
  • Handle customer inquiries, complaints, and feedback effectively.
  • Support sales targets through upselling, promotions, and customer engagement.

    • Team Leadership

  • Work closely with Outlet Manager to supervise and motivate the team.
  • Learn to schedule shifts, delegate tasks, and evaluate performance.
  • Assist in onboarding and training of new staff.

    • Business & Performance Management

  • Gain exposure to outlet budgeting, cost control, and sales analysis.
  • Learn strategies to improve efficiency, productivity, and profitability.
  • Support management in implementing marketing and promotional activities.

    • Requirements

  • Diploma / Degree in Business, Hospitality, F&B Management, or related field.
  • Fresh graduates or candidates with 1–2 years' experience in F&B industry are encouraged to apply.
  • Strong interest in developing a career in café / restaurant management.
  • Good communication and leadership skills.
  • Willing to work shifts, weekends, and public holidays.
  • Able to work under pressure in a fast-paced environment.

    • Job Types : Full-time, Permanent, Fresh graduate

    Pay : RM2, RM2,400.00 per month

    Benefits :

  • Health insurance
  • Opportunities for promotion
  • Professional development

    • Work Location : In person

    Expected Start Date : 09 / 22 / 2025

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    Outlet Manager • Kajang, Selangor, Malaysia