Talent.com
This job offer is not available in your country.
Admin and Customer Service

Admin and Customer Service

CS Tuition Sdn BhdJelutong, Pulau Pinang, Malaysia
4 days ago
Job description

Requirements

Admin

  • Good communication (English, Mandarin / Malaysia)
  • Basic computer skills (Excel / Google Sheets)
  • Friendly, organized and detail-oriented

Customer Service (WFH)

  • Excellent written and spoken communication (English, Mandarin / Malaysia)
  • Fast response time, polite and professional tone
  • Able to use WhatsApp Web, Google Sheets / Forms, and simple CRM tools
  • Independent, responsible and can follow SOPs

    • Responsibilities

    Admin

  • Handle walk-in, phone and online inquiries
  • Register students and manage attendance
  • Prepare class schedules and inform parents / students of updates
  • Collect fees, issue receipts and track payments
  • Support teachers (materials, printing, mock exams)
  • Maintain student records and office supplies
  • Basic marketing support (e.g. social media, flyers)

    • Customer Service (WFH)

  • Reply to customer inquiries via WhatsApp, social media, email, or call
  • Provide class info, fees, registration steps, and updates to parents
  • Follow up on leads and confirm bookings or trial classes
  • Remind parents of payment due dates and class schedules
  • Coordinate with internal team (e.g. teachers, admin) to resolve issues
  • Handle basic complaints or escalate when needed

    • Benefits

  • Medical claim (RM40 / month) + eye care subsidy (RM400 / year).
  • Company trips and team-building activities.
  • Attendance allowance (RM100) + performance incentive (RM300).
  • Salary Range : RM2500 - RM3000 + RM100 (attendance) + RM300 (incentive)
  • Working hours : Monday to Friday 3 : 30pm - 10 : 00pm, Saturday 3 : 30pm - 10 : 00pm, Sunday (rotational)

    • Skills

    Administrative Support Customer Service Communication Skills

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Customer Service • Jelutong, Pulau Pinang, Malaysia