Customer Support and Sales (Korean Speaker)

Customer Support and Sales (Korean Speaker)

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Representative with a focus on sales. The ideal candidate will have a strong understanding of leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer‑centric approach are essential.

Key Responsibilities

• Customer Support : Provide support through various channels, including online chat, emails, instant messaging, and phone calls.
• Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts.
• Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.
• Ensure clients receive the highest level of sales and operational customer service.
• Advertiser Engagement : Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
• Drive product adoption and educate clients from basics to best practices.
• Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.
• Sales and Revenue Generation : Promote advertising opportunities on TikTok products based on process and procedure.
• Execute structured multi‑channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.
• Target predefined lists of clients or company‑sourced prospects, including decision influencers and limited business decision‑makers.
• Deliver client‑defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.
• Identify high‑value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms.
• Operational Excellence : Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
• Liaise with cross‑functional teams on structuring and executing operational and strategic services and programs.
• Analyze the performance of priority accounts and create optimization actions, including account up‑selling, creative tips, and bidding / budget / targeting recommendations.

Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Business Consulting and Services

#J-18808-Ljbffr