Guest Services Agent
Mandarin OrientalKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionGreet guests warmly and professionally upon arrival. Handle guest check-ins and check-outs efficiently and accurately. Follow hotel policies, safety guidelines, and standard operating procedures. Respond promptly and courteously to guest inquiries, requests, and concerns. Learning & Development : We craft learning and development programmes to support your growth at various career stages. MOstay : Complimentary nights and attractive rates for you and your loved ones as part of the MOstay programme. Health & Colleague Wellness : Health benefits and wellness programmes for colleagues globally. EPF (Employees Provident Fund) contributions (higher than the norm). SOCSO (Social Security Organisation) & EIS (Employment Insurance System). Public holiday entitlement based on the Malaysian calendar. Exceptional rest area & colleague engagement activities. Entry level Full-time Other Hospitality
Overview
Join to apply for the Guest Services Agent role at Mandarin Oriental .
Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.
About The Job
Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.
Responsibilities
- Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.
- Ensure effective implementation of the IMS policy and procedures.
- Ensure operational compliance with legal regulations and other requirements.
We Expect From You
Our commitment to you
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Guest Service Agent • Kuala Lumpur, Kuala Lumpur, Malaysia
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