Assistant Director of Food & Beverage (Pre Opening) - Waldorf Astoria

Job Number : HOT0C3AN

Job Description - Assistant Director of Food & Beverage (Pre Opening) - Waldorf Astoria (HOT0C3AN)

Job Description

Work Locations

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we are here : to delight our guests, Team Members, and owners alike.

The Assistant Director of Food & Beverage has the key responsibility of ensuring that all Food & Beverage outlets, In-Room Dining, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He / she will achieve these through the key strategies of planning, controlling, organizing and marketing.

What will I be doing?

Guest Experience Excellence

• Respond promptly and effectively to guest, team, and supplier inquiries.
• Provide immediate solutions to simple problems and improvise effectively in emergencies.
• Anticipate guest needs, gather feedback, and implement service improvements.
• Handle guest complaints constructively, ensuring follow-up and communication with the F&B Director.
• Ensure all guest requests are addressed promptly while assisting on the floor during operations.
• Identify causes of guest satisfaction / dissatisfaction and elevate insights appropriately.
• Consistently deliver service standards as outlined in the Guest Satisfaction and SOP manuals.

Compliance & Safety

Team Management & Development

Operational Leadership

Professional Conduct

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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