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Customer Service

Customer Service

Macrolink Express (M) Sdn BhdButterworth, Penang, Malaysia
30+ days ago
Job description

Job Responsibilities

  • Resolving customer queries through inbound calls, emails, and live chats
  • Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Exposure to handling inbound calls, email, and chat support

Job Requirements

  • Excellent hands-on skills with eye for details
  • Ability to work independently.
  • Positive attitude and responsible character.
  • Pleasant personality with focus on excellence in customer service.
  • Prior working experience will be an added advantage.
  • Self-starter with good communication and interpersonal skill.
  • Possess self-confidence and be able to actively interact with all relevant parties.
  • Fresh graduate and SPM leavers are encourage to apply.
  • Required language(s) : Mandarin, English and Bahasa Malaysia

    • Job Benefits

  • Commission
  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law

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    Customer Service • Butterworth, Penang, Malaysia