S&C GN Song Practice | Google CCAI Manager

S&C GN Song Practice | Google CCAI Manager

Join to apply for the S&C GN Song Practice | Google CCAI Manager role at Accenture Southeast Asia

Our team of SONG consultants solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care.

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will drive the following :

• Ability to provide CX solution with Google CES / Customer Engagement Suite of contact center products
• Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy
• Perform CX management capability assessment and identify foundational, evolving, and advanced capabilities
• Ability to understand business requirements while putting customer experience at the heart of CX design
• Ability to think and pre-empt scenarios and questions from cross-functional client team
• Work with technical Google team / developers to convert user requirements into final product
• Work with Accenture and client team on CCaaS (Contact Center as a Service) migration
• Deliver using agile delivery process, continuous improvement, and continuous development
• Work with other Accenture teams to put forward differentiated CX management solutions for large clients
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations

To excel at the role, you should have :

What’s in it for you?

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