Director of Operations

Overview

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren\'t just met—they\'re exceeded. It\'s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

As the Director of Operations, you will be responsible for the efficient running of Front Office, Housekeeping, Food & Beverage, and Spa in line with Hyatt International\'s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Responsibilities may include staff development, scheduling, forecasting and training, ensuring compliance with all operating procedures. The Manager must have strong communication and analytical skills.

Responsibilities

• Lead daily hotel operations to ensure smooth and efficient service
• Champion guest satisfaction and resolve escalated concerns
• Drive financial performance through budget oversight and cost control
• Ensure compliance with brand standards, policies, and safety regulations
• Build strong relationships with guests, partners, and industry peers

Qualifications

Qualifications

Our family is always growing. Want to be in the know?

#J-18808-Ljbffr