Learning & Development Manager (Pre-Opening) - Conrad Kuala Lumpur

Overview

Learning & Development Manager (Pre-Opening) - Conrad Kuala Lumpur (Job Number HOT0BXN1)

Work Location : Conrad Kuala Lumpur, 26 Jalan Sultan Ismail Kuala Lumpur 50350

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. Hilton brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.

Guided by Hilton values, this role coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. The role develops and maintains training resources, implements systems that promote growth and development, and ensures that promises to stakeholders are delivered. The trainer collaborates with the Director of Human Resources to create an effective and efficient operation for the Training department.

Responsibilities

• Update the training notice board with information on the situation in and out of the hotel as well as training information.
• Assist in the implementation of recognition programs.
• Familiar with Forbes Standards training and ensure excellence in guest experience delivery throughout all guest touchpoint areas.
• Organize and coordinate approved cross trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Propose training plans and ensure that all training records are in place.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Facilitate the implementation of multi-skill programs.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under supervision.
• Implement appropriate management practices that provide team members with motivation and clear communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers with their training where necessary.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

What it will be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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