Customer Service Representative (WFH)

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity (Required to only attend 10 days training at Taman Tun Dr Ismail) - 24 / 7 rotational shifts

Responsibilities

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Requirements

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary

MYR3,000.00-MYR4,200.00

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