Service Account Manager

Overview

GE HealthCare Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Service Account Manager role at GE HealthCare

GE HealthCare Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description Summary

Service Account Manager (SAM) is responsible to build, maintain and strengthen the relationship between GE Healthcare and hospital management and key stakeholders in strategic accounts. Responsible for creating and winning sales opportunities for support service / digital solutions in these accounts and may work individually or as part of a One GE Healthcare team to deliver value and solutions to customers and to foster long term partnerships as well. The Service Account Manager is the subject matter expert for services / digital solutions, including contracts and all non-contract segment products and solutions. Expected to differentiate GE’s service / digital solution offerings, convey compelling value propositions, lead the opportunities, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers’ clinical / technical / process questions to successfully execute and close opportunities and sales. Expected to collaborate closely with the country equipment and channel teams to build relationship and manage short and long term organizational and business goals with the strategic accounts.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key Responsibilities

• Financial Performance : Be accountable to achieve Service Sales OP target for assigned accounts in designated areas (Malaysia, Cambodia, Myanmar, Laos and Brunei); ensure pricing compliance for all opportunities; manage opportunities and funnels using applicable CRM sales funnel tools and reporting.
• Territory & Account Management : Create territory / account plans including opportunity development, competitive strategies and targets; build strong business relationships and formulate strategic account relationship plans within the assigned accounts / territory; identify & respond to key account technical and departmental decision makers’ needs; maintain customer contact records in CRM tools; maintain a network of key opinion leaders; track and communicate market trends to / from the field including competitor data and develop effective counter-strategies.
• Product & Market Expertise : Maintain up-to-date knowledge of GE support service / digital solutions; present value proposition and benefits; maintain market and competitor knowledge; understand customers' changing clinical and operational issues; create viable product configurations; differentiate offerings during the sales process; represent the company at medical conferences and technical exhibitions.
• Opportunity Management : Identify and create new opportunities; support tender / bid processes; create and maintain opportunities in CRM; own opportunities and ensure configuration quality; estimate delivery dates to meet customer expectations.
• Quality Specific Goals : Comply with GEHC Quality Manual and policies; complete planned Quality & Compliance training; understand Privacy and Anti-Competition policies; understand Environmental Health policies; drive continuous improvement of processes and quality management system.

Qualifications

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors : act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided : No

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