Customer Service - Mandarin Speaker - RM4000 - Hybrid

Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.

We’re looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast‑paced environment.

What You’ll Do

• Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
• Actively listen and resolve concerns, ensuring positive experiences
• Escalate complex cases when necessary
• Share product and service recommendations tailored to customer needs
• Collect feedback to help improve services and processes
• Support with administrative tasks as assigned

What We’re Looking For

Work Schedule & Location

Morning shift : 6am – 3pm (WFH)

Why Join Us?

Join us in shaping the future of sustainable transport and providing top‑notch customer support along the way!

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