The Club & Guest Relations Supervisor (173226)

Overview Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Position We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!

Responsibilities

Understand guest preference and provide quality service

Greet VIP / Club guest and bid farewell

Provide a smooth check in and check out experience, as well as F&B services to guests

Handle inquiries and collect feedback from guests

Ensure all interactions with guests are handled professionally and with care adhering to Hotel’s policies and procedures

Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction

Qualifications

Minimum 3 years of experience at the Front Office / Guest Relations in world class service Hotels

Customer-oriented and self-motivated independent individuals

Strong leadership skills and communication skills

Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

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