Senior Customer Service Manager (Night Shift)

A leading manufacturing multinational corporation with a multi billion USD worldwide market is expanding its Malaysia shared services center and hiring a Senior Manager, Supply Chain Operations / Order Management / Order Fulfilment . Positions from junior to senior levels are available across the function.

Responsibilities

• Supervise a team of associates handling the Order Fulfilment / Order Management process via phone, email, and e-commerce channels.
• Develop and implement the shared services operating model.
• Create meaningful learning and development experiences for team members.
• Introduce initiatives that improve performance, KPIs, and outcomes.
• Oversee systems, processes, and infrastructure for optimization.
• Partner with stakeholders on planning and special initiatives.
• Engage with unit key users to ensure seamless transaction processing.
• Monitor team performance against SLAs and customer satisfaction metrics.
• Resolve issues promptly to reduce aging transactions and disputes.
• Identify performance gaps and deliver coaching or training as needed.
• Lead and support change initiatives aligned with business direction.
• Ensure operations meet standards and follow best practices.
• Assist in recruitment and onboarding to ensure smooth candidate integration.

Requirements

How To Apply

To apply, please click APPLY NOW or email Jay Yin at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number : JTKSM 995 | Company Registration Number : -T)

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