Senior Key Accounts Manager
Cartrack SEAKuala Lumpur, Kuala Lumpur, Malaysia6 days ago
Job descriptionDiploma / Bachelor's degree in any field or course or equivalent industry experience With minimum 5 years customer service experience, aftersales or account management / handling existing B2B clients Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.
Responsibility
- Build strong relationships with decision makers / fleet managers / system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia