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Director, Advisors & Consulting Services - GenAI Strategy & Deployment

Director, Advisors & Consulting Services - GenAI Strategy & Deployment

MastercardKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Director, Advisors & Consulting Services - GenAI Strategy & Deployment

Mastercard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Director, Advisors & Consulting Services - GenAI Strategy & Deployment

Reporting to the Principal and working closely with the Mastercard AI team, the Senior Managing Consultant / Director role will spearhead GenAI-driven consulting engagements for clients—especially card issuers and other financial services organizations.

In This Role, You Will

  • Shape and deliver AI strategies that address complex business challenges for payments-centric companies.
  • Advance the firm’s AI capabilities through consistent thought leadership, external outreach, and the development of new service offerings.
  • Mentor and grow junior colleagues, fostering a collaborative team culture around innovative AI methodologies.

Key Responsibilities

  • Develop GenAI-Driven Strategies for Business Impact
  • Identify high-impact opportunities for GenAI within client organizations, particularly in card issuing and payments.
  • Quantify the full value potential of GenAI solutions, detailing the value levers, critical dependencies, and feasibility pathways to maximize ROI.
  • Architect end-to-end GenAI solutions by combining expertise in data engineering, solution design, and domain-specific knowledge (e.g., credit card issuing).
  • Secure Alignment from executive stakeholders, translating ambitious AI visions into actionable plans with clear timelines, deliverables, and success metrics.
  • Scale effective GenAI initiatives across multiple use cases, proactively addressing technical or organizational hurdles to ensure widespread adoption.
  • Lead Rapid, Iterative GenAI Delivery
  • Partner with GenAI and AI engineering leaders to oversee project roadmaps, ensuring iterative versioning, pilot rollouts, and timely stakeholder updates.
  • Collaborate closely with business leaders to co-own solutions, gather continuous feedback, and adjust scopes for maximum business value.
  • Drive a balanced approach to problem-solving, focusing on both technical feasibility and strategic payoff—avoiding unnecessary complexity.
  • Augment client teams by providing change management and GenAI expertise, ensuring full realization of value and adoption of best practices.
  • Expand Thought Leadership & External Network
  • Publish and present on cutting-edge GenAI methods and industry insights—e.g., through whitepapers, case studies, conference keynotes, and journal articles.
  • Build an external network of GenAI experts, industry leaders, and academic partners to keep the firm at the forefront of emerging AI trends.
  • Advise on best practices around AI ethics, governance, and regulatory considerations in financial services.
  • Elevate the firm’s reputation by participating in relevant forums, client discussions, and industry events, driving new business opportunities.
  • Innovate & Scale the GenAI Operating Model
  • Develop new delivery frameworks and methodologies to enhance the speed and consistency of GenAI project execution.
  • Codify best practices, creating reusable assets (templates, playbooks) that help internal teams replicate successful approaches.
  • Mentor junior colleagues, providing technical guidance and career development support to foster a robust, forward-thinking GenAI community.
  • Champion cross-functional collaboration, ensuring alignment among data science, engineering, and business teams to deliver holistic solutions.

    • Qualifications & Skills

  • Experience : 10+ years leading data-driven strategies and delivering measurable outcomes (preferably in financial services, payments, or card issuing).
  • GenAI Hands-on experience : Developed and deployed GenAI use cases with proven value from end to end.
  • Thought Leadership : Demonstrated history of publishing, speaking at conferences, or driving innovative AI solutions in a recognized industry setting.
  • Communication : Excellent executive-level presentation skills and the ability to translate complex AI concepts for non-technical stakeholders.
  • Agile Mindset : Familiarity with agile methodologies, iterative development, and modern technology project management practices.
  • Financial Services Domain : Deep understanding of the payments ecosystem and key operational challenges relevant to card issuers.
  • Leadership : Experience managing direct reports and / or cross-functional teams, with a track record of mentoring talent and building high-performing groups.
  • Education : Bachelor’s degree (or higher) in computer science, engineering, or related fields; Master’s degree or equivalent advanced study strongly preferred.

    • Why Join Us

  • Impact at Scale : Collaborate with top-tier clients in the financial services space to drive transformational GenAI initiatives.
  • Thought Leadership Platform : Shape industry perspectives by publishing, attending major events, and building an influential network.
  • Professional Growth : Develop your leadership and technical skills by working on cutting-edge projects with leading experts in applied AI.
  • Innovative Culture : Contribute to a dynamic environment that values experimentation, knowledge sharing, and continuous improvement.

    • Corporate Security Responsibility

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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