JOB PURPOSE :
A multi-tasker that ensures : -
- Provide assistance to the customers in most friendly manners in every way.
- Maximizing sales through high standard of service, product handling and merchandise display.
- Perform and complete tasks as assigned by immediate superior.
KEY RESPONSIBILITIES :
Customer ServiceProvide high standards of customer service as per M&S Way :All In For The CustomerMake Every Penny CountTalk StraightOwn It And Get It DoneEnsure that our customers are comfortable, welcome and courteously servedSellingAchieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.Product handling / display of merchandise according to the seasonal guideline / food planogram and grouping and in the most attractive manner.Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.Give feedback to superior on customers’ comments and contribute ideas to improve sales3. Merchandise Management
Accurate stock movement’s administration, e.g. delivery check, stock transfer.Count merchandise and complete administrative documents efficiently and accurately.Feedback to superior immediately on stock shortages4. Job Knowledge
Operate the till (handling of cash and credit cards) with the correct procedures, achieving a high level of efficiency and accuracyMake use of product knowledge to suggest products and promote product benefits to customers in order to drive sale5. Cost Control
Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff / shop lifter to management.Take care and be mindful in using company property assets to avoid resources wastage6. Health & Safety
Always be safety conscious.Adhere to all health and safety regulations.Maintain a safe and hygiene environment in the premise (sales floor and Back of House)7. Practice Al Futtaim Values in daily conduct : Respect, Integrity, Collaboration and Excellence.
8. Any other ad-hoc duties given by manager
QUALIFICATIONS, EXPERIENCE, SKILLS and OPPORTUNITIES
On-the-job training and promising career development opportunities within M&SFashion-savvy, preferably with retail experiencePossess a pleasant and cheerful dispositionAble to work on rotating shifts, weekends and public holidaysPositive attitude with a service – oriented mindsetConversant in EnglishCandidates with WSQ (if applicable) Retail Qualifications are encouraged to applyJOB PURPOSE :
A multi-tasker that ensures : -
Provide assistance to the customers in most friendly manners in every way.Maximizing sales through high standard of service, product handling and merchandise display.Perform and complete tasks as assigned by immediate superior.KEY RESPONSIBILITIES :
Customer ServiceProvide high standards of customer service as per M&S Way :All In For The CustomerMake Every Penny CountTalk StraightOwn It And Get It DoneEnsure that our customers are comfortable, welcome and courteously servedSellingAchieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.Product handling / display of merchandise according to the seasonal guideline / food planogram and grouping and in the most attractive manner.Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.Give feedback to superior on customers’ comments and contribute ideas to improve sales3. Merchandise Management
Accurate stock movement’s administration, e.g. delivery check, stock transfer.Count merchandise and complete administrative documents efficiently and accurately.Feedback to superior immediately on stock shortages4. Job Knowledge
Operate the till (handling of cash and credit cards) with the correct procedures, achieving a high level of efficiency and accuracyMake use of product knowledge to suggest products and promote product benefits to customers in order to drive sale5. Cost Control
Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff / shop lifter to management.Take care and be mindful in using company property assets to avoid resources wastage6. Health & Safety
Always be safety conscious.Adhere to all health and safety regulations.Maintain a safe and hygiene environment in the premise (sales floor and Back of House)7. Practice Al Futtaim Values in daily conduct : Respect, Integrity, Collaboration and Excellence.
8. Any other ad-hoc duties given by manager
QUALIFICATIONS, EXPERIENCE, SKILLS and OPPORTUNITIES
On-the-job training and promising career development opportunities within M&SFashion-savvy, preferably with retail experiencePossess a pleasant and cheerful dispositionAble to work on rotating shifts, weekends and public holidaysPositive attitude with a service – oriented mindsetConversant in EnglishCandidates with WSQ (if applicable) Retail Qualifications are encouraged to apply