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Customer Success Specialist - Banking
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia23 days ago
Job descriptionFluent in English and Mandarin, with excellent written and verbal communication skills. Education level : SPM and above. Able to work in a 24 / 7 rotational shift environment. Proven ability to build strong customer rapport and deliver excellent service. Experience in banking or financial institution customer service will be an added advantage. Strong problem-solving skills with a willingness to learn and improve. Fresh graduates are encouraged to apply. EPF / SOCSO / EIS Annual Leave Medical Leave 5 Working Days Nearby Public Transport Senior ity level : Associate Employment type : Full-time Job function : Finance Industries : Human Resources Services
Overview
Customer Success Specialist - Banking at Agensi Pekerjaan JobScoper Sdn. Bhd.
This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reported ranges may vary by location and experience.
Job Responsibilities
- Educate customers on self-service options and the use of automated banking channels.
- Conduct call-backs for transaction confirmations and follow up for supporting documents when required.
- Clarify customer needs, analyze issues, and provide appropriate solutions.
- Perform specified Know Your Customer (KYC) tasks in compliance with internal policies and guidelines.
- Ensure all customer interactions are documented accurately in the system.
- Work closely with internal teams to support seamless banking operations and maintain compliance standards.
- Maintain a high standard of customer satisfaction and professionalism at all times.
Job Requirements
Job Benefits
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Customer Specialist • Petaling Jaya, Selangor, Malaysia