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Restaurant Manager
Umi Omakase Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia7 days ago
Job descriptionDevelop and execute marketing and promotional strategies to attract new customers and retain existing ones, focusing on the unique aspects of Japanese cuisine and liquor. Coordinate with marketing teams to create and promote special events, seasonal menus, and new product offerings. Provide exceptional customer service, addressing guest inquiries, concerns, and complaints with professionalism and urgency. Create a welcoming atmosphere by interacting with guests, gathering feedback, and making improvements based on their experiences. Recruit, train, and mentor restaurant staff to ensure they are knowledgeable about Japanese cuisine, service standards, and liquor offerings. Maintain a positive work environment by managing staff performance and motivating the team to provide excellent service. Oversee day-to-day restaurant operations, including opening and closing procedures, to ensure smooth and efficient service. Work closely with the kitchen team to ensure consistent food quality, presentation, and following Japanese culinary techniques. Manage inventory for food, beverages, and supplies, ensuring that high-quality Japanese ingredients and liquors are consistently available. Monitor and control costs, including food and beverage costs, labor expenses, and other operational expenditures. Commission Structure : Eligible for a commission based on achieving specific sales targets. Details will be discussed during the hiring process. Performance Bonus : Eligible for a bonus based on overall performance. Parking Allowance Medical Allowance EPF / SOCSO / PCB Annual Leave Medical and Hospitalisation Leave Overtime Pay Annual Bonus Allowance Provided
Requirements
- Languages : Proficiency in Mandarin is required to effectively communicate with our Mandarin-speaking customers.
- Experience : Proven experience of 5 years or more as a Restaurant Manager or in a similar role, preferably within a Japanese restaurant or with a focus on Japanese cuisine and liquor.
- Knowledge : In-depth knowledge of Japanese culinary techniques, ingredients, and traditional dishes. Familiarity with Japanese liquor, including sake, shochu, whisky, and champagne.
- Management Skills : Experience in managing and training restaurant staff, scheduling, and performance management.
- Compliance : Understanding of health and safety regulations, food safety standards, and liquor licensing requirements.
- Leadership : Strong leadership and team management skills to motivate and guide staff.
- Communication : Excellent verbal and written communication skills to interact with staff and customers.
Responsibilities
Marketing and Promotion
Customer Service
Leadership and Staff Management
Operational Oversight
Inventory Management
Benefits
Additional Benefits
Skills
Leadership Communication Problem-Solving Food Safety Customer Service
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Manager Manager • Kuala Lumpur, Kuala Lumpur, Malaysia