Global Support Executive

Global Support Executive

The Global Support Executive (GSE) is responsible for delivering exceptional customer support through multiple channels, including inbound and outbound calls, email, live chat, and face‑to‑face interactions. This role involves resolving product and service enquiries efficiently, providing solutions with professionalism, and serving as a liaison between customers and QNet / QI Group.

Key Responsibilities

• Manage customer interactions via phone (inbound and outbound), email, live chat, and walk‑ins when required.
• Process enquiries related to KYC, product delivery, refunds, account information, updates, product changes, and other support requests.
• Provide accurate information, options, and solutions to address customer needs.
• Resolve issues by identifying the concern, determining the root cause, proposing solutions, and ensuring timely follow‑up until closure.
• Escalate complex cases or complaints to the Supervisor / Manager when necessary.
• Keep customers updated on the progress of their cases.
• Stay informed of current and new company products, services, and policies.
• Work on rotational shifts, including weekends and public holidays, as required.

Service Quality

Additional Responsibilities

Requirements

Desired Skills & Language Proficiency

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Consumer Services and Retail

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