B2B Customer Operations Specialist - HybridAddex Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
B2B Customer Operations Specialist - Hybrid
Addex Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
6 days ago
Job descriptionOnboard and educate Affiliates, IBs, Money Managers and other partners on the company’s platforms, trading products and account procedures. Handle day-to-day partners’ operations (connections, withdrawals, commission payments, troubleshooting) and monitor affiliates’ and IBs’ activity to optimise performance and report any suspicious behaviour. Maintain and grow strong relationships with partners through proactive outreach (phone, live chat, email) to retain existing business and reactivate inactive partners. Work closely with the team to ensure KPIs are met while following company policies, regulatory requirements and high ethical standards. Support Partners team initiatives, including social media updates and cross-department collaboration, as needed.
(Apply now at #J-18808-Ljbffr
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Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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