ServiceNow Architectitelligence North America • Cyberjaya, Selangor, Malaysia

ServiceNow Architect

itelligence North America • Cyberjaya, Selangor, Malaysia

30+ days ago

Job description

Overview

Empowering YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS : DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location : Malaysia

What makes us special

Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
Family-friendliness (e.g., Childcare Center, paternity and maternity leave)
Diversity & Inclusion (e.g., various initiatives & communities)
Flexible working hours – depends on team and department
Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities
Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Responsibilities

To design, develop, and integrate ServiceNow solutions to meet business needs, bridging the gap between technology and business strategy

Creating robust, scalable platform

Identify opportunities for automation and optimization, while spanning ServiceNow best practices, technical implementations, and strategic digital transformation

Collaboration with stakeholders within both NDBS and the NTT DATA Inc. group

Understanding of overall architectural and landscapes setup of other 3rd party tools provided by the Service Management or IT layer, including legacy solutions

Data model design, its adoption and further enhancements

Ensuring good practice is followed in the ServiceNow platform, specifically knowing when customization is relevant vs using standard out of the box

Close cooperation in an international development team and matrix driven organization

Constant development in the technological and personal field

Requirements / Qualifications

Experience in a global implementation where cross departmental or regional governance is a must

Deep understanding of ServiceNow CSM and ITSM modules as well as platform is a must

Deep understanding of ServiceNow data model (CMDB and CSDM) is a must

Good understanding of ServiceNow ITOM is an advantage

Deep understanding of integration hub

Working knowledge of Automation centre / workflows is an advantage

Practical experience development based on RIA technology & frameworks, for example : Angular JS, JavaScript, Python, Perl, HTML, CSS is an advantage

Practical experience in integration of various platforms / products into one solution, for example using middleware, scripts, synchronous and asynchronous APIs

Experience with GIT SCM and agile software development

Good written and spoken English knowledge

Convince us with your potential!

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Architect Servicenow • Cyberjaya, Selangor, Malaysia

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