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Client Lifecycle Management (CLM) Lead - Periodic Review

Client Lifecycle Management (CLM) Lead - Periodic Review

OSLKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Client Lifecycle Management (CLM) Lead - Periodic Review

OSL Federal Territory of Kuala Lumpur, Malaysia

OSL is the digital asset subsidiary of BC Technology Group (HKSE : 0863), and Asia’s leading public-listed digital asset platform. We are seeking a meticulous and experienced Client Lifecycle Management (CLM) Lead / Assistant Manager - Periodic Review to establish and oversee the ongoing due diligence and periodic review function. This role is critical for ensuring the continued integrity of our client book through systematic reviews, risk re-classification, and stringent quality assurance. You will build and lead a specialized team to maintain the highest standards of compliance throughout the client lifecycle.

Key Responsibilities

  • Client Lifecycle Management

Own and execute the end-to-end Periodic Review (KYC Refresh) cycle for the existing client portfolio.

  • Lead the Periodic Investigation (PI) process for risk re-classification, particularly for clients transitioning from high-risk to low-risk categories.
  • Validate and document all supporting evidence for risk refresh decisions, ensuring accuracy and completeness.
  • Quality Assurance & Compliance

    • Implement a Quality Assurance (QA) framework , conducting a 10% review of the team’s output to ensure precision and compliance.

  • Ensure all processes align with regulatory requirements and are fully documented for internal and external audits .
  • Serve as a key point of contact for Compliance and Legal teams , translating regulatory updates into operational practices.
  • Team Leadership & Process Development

    • Build, train, and manage a team of 2–3 specialists in client account maintenance and periodic reviews.

  • Develop and implement robust frameworks, workflows, and Standard Operating Procedures (SOPs) for ongoing due diligence from scratch.

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    Lifecycle Management • Kuala Lumpur, Kuala Lumpur, Malaysia