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Assistant Restaurant Manager

Assistant Restaurant Manager

Gula Cakery Sdn BhdKuala Lumpur, Selangor, Malaysia
17 days ago
Job description

Requirements

Qualifications

  • Minimum SPM or Certificate / Diploma in Hospitality, Business Administration, or a related field.
  • Outlet Manager : Minimum 3-5 years of experience in F&B operations or outlet management.
  • Assistant Outlet Manager : Minimum 2 years of experience in outlet or shift management.
  • Supervisor : Minimum 1 year of experience in a supervisory role in F&B.

Responsibilities

Key Responsibilities

Sales & Customer Service

  • Ensure sales growth and develop strategies to achieve monthly sales targets.
  • Maintain high customer service standards, ensuring a positive dining experience.
  • Respond proactively to customer concerns and complaints, resolving them efficiently.
  • Work closely with the District Manager to implement promotional strategies.
  • Conduct and evaluate customer surveys to improve service quality.

    • Store Operations & Management

  • Oversee daily operations and maintain a smooth workflow.
  • Plan and allocate tasks for the Assistant Manager and Supervisor.
  • Ensure compliance with health and safety regulations, food hygiene, and Halal standards.
  • Manage inventory levels, conduct weekly / monthly stock takes, and minimize wastage.
  • Maintain labour costs and store expenses to ensure profitability.
  • Organize and oversee outlet promotions and events.
  • Conduct team meetings and ensure proper communication across staff levels.

    • Employee Development & Training

  • Train, guide, and mentor team members.
  • Conduct staff performance evaluations and recommend promotions when necessary.
  • Foster a team-oriented environment, ensuring employee engagement and motivation.
  • Implement onboarding and training programs for new hires.

    • Quality Control & Brand Consistency

  • Ensure all products and services adhere to Gula Cakery’s quality standards.
  • Implement and enforce Standard Operating Procedures (SOPs).
  • Monitor food preparation, service speed, and presentation for consistency.

    • Benefits

  • Medical Claim & Clinic Panel
  • Staff Discounts
  • Overtime
  • SOCSO

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • Overtime Pay

    • Skills

    Team Management Customer Service Restaurant Operations Communication Skills

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    Manager Manager • Kuala Lumpur, Selangor, Malaysia