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Networking Operations Monitoring Analyst
Unison GroupKuala Lumpur, Kuala Lumpur, MY19 days ago
Job type
- Quick Apply
Job descriptionTroubleshooting / resolution of event detected within the stipulated time,SOP and Service Level Agreement. Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution. Executes scheduled routines in accordance with standard procedures predefined Execute schedule health checks
Deliver Monitoring Operations :
- Deliver monitoring of network , various server platform and application services.
- Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.
Handle Level 1 / 1.5 problem resolution :
Perform Schedule Routines :
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Monitoring Analyst • Kuala Lumpur, Kuala Lumpur, MY