Key Account Management, Executive

ZALORA Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account executive. In this role you will be involved in developing, monitoring and assigned portfolio brands in 1SS. This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets, join us!

Responsibilities

• Engaging and building healthy relationships with assigned portfolio brand to enhance the partnership between Zalora and brand
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receives adequate support so that 1SS experience is maintained at all times
• Monitor and grow the performance of the onboarded brands to achieve sales targets, e.g., cross-sell VAS, open up new channels to maximize sales
• Continuously learn new skills, stay at the forefront of e-commerce knowledge, and coach brands to adopt new tools and features to drive customer engagement and retention
• Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional teams; e.g., 1SS experience improvement projects
• Analyze and prepare monthly performance figures for management; actively participate in monthly business reviews with brands
• Ensure a healthy level of inventory in the warehouse to support daily sales or during campaigns, e.g., monitor inbound plans / schedules, manage non-moving stock

Requirements

The ideal candidate should display hunger, drive, and an ability to learn on the job, with hands-on attitude to meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to detail and comfort with managing quality. Willing to work in a fast-paced, constantly changing and collaborative environment.

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus is to create superior experience for our key Trade business partners by focusing on (1) excellent customer service (2) fast onboarding process (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

Financial information and location-based postings appear in the job description and may be updated by the employer. ZALORA is not obligated to accept resumes from third parties on behalf of potential candidates unless a written agreement is in place.

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