Assistant, Business Centre (Reception)

Job Details

Position : Assistant, Business Centre (Reception)

Location : Kuala Lumpur Golf & Country Club (KLGCC), Bukit Kiara

Work Schedule : 6 days a week

Job Purpose

To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship.

Job Responsibilities

• Build and maintain strong relationships with key accounts, corporate companies, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty
• Ensure that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures
• Assist Sales Coordinator or Admin, Banquet Sales on office related work such as answering queries, attending to walk-in guests, delivering or collecting documents from various departments and emailing event orders for operation teams
• Participate in / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams such as Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments; also conduct Department Sales Meetings. Prepare minutes of meetings and compilations of feedback / comments from event forms (if required)
• Handle incoming calls and outgoing mail. Take and connect telephone inquiries and queries for the relevant departmental personnel, projecting a friendly, professional and efficient image
• Updating and monitoring weekly and monthly forecasts to ensure operation teams can plan ahead and push or create promotions to hit the monthly target. Prepare information and figures required for the completion of all monthly reports

Education / Professional Qualification

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