Talent.com
This job offer is not available in your country.
Hire to Retire Services Expert (Japanese)

Hire to Retire Services Expert (Japanese)

NovartisPetaling Jaya , Malaysia
30+ days ago
Job description

The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.

Key Responsibilities :

  • Provide rapid, high quality and validated response / support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers / users.
  • Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
  • Maintain Organization Management / Personnel Administration HR data changes or actions effective on action / change in SAP HR system.
  • Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager)
  • Contribute to Knowledge Base for countries in scope.
  • Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
  • Perform user administration tasks (e.g., access management)
  • Perform document management tasks related in Japan Operations
  • Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
  • Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
Create a job alert for this search

Japanese • Petaling Jaya , Malaysia