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Service Management Officer

Service Management Officer

InfosysSelangorMalaysia, Selangor, Malaysia
1 day ago
Job description

Direct message the job poster from Infosys

Responsibilities

  • Oversee day to day fault Management for critical or escalated incidents, including 24x7 escalation call.
  • Must be willing to commit to standby coverage.

Qualifications

  • Diploma in Telecommunication, Computer Science, Computer Engineer or Electrical Electronics.
  • 2 to 3 years experience in telecommunication industry, preferably in Operational and / or service delivery.
  • Experience in corporate telecommunication and networking is added advantage.
  • Knowledge of networking protocol (BGP, OSPF, EIGRP, RIP2) and WAN technologies (SD-WAN, NFV, MPLS, Leased line, IP-VPN, Virtualization (Cloud computing, VMware) and IT / Cybersecurity (Firewall, IDS, IPS).
  • Service Management experience is preferred.
  • ITIL and CCNA cert is added advantage.

    • Job details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting and Telecommunications

    • Petaling Jaya, Selangor, Malaysia – Location reference (formatted for readability).

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    Service Management • SelangorMalaysia, Selangor, Malaysia