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Senior Manager, IT System Support & Infrastructure

Senior Manager, IT System Support & Infrastructure

Federation Of Investment Managers MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Senior Manager, IT System Support & Infrastructure

Note : Salary information is requested for insights.

Responsibilities

  • Ensure the successful implementation of ICT Strategic Plan and support the implementation of relevant application systems.
  • Oversee the design, deployment, and maintenance of enterprise IT infrastructure (servers, networks, storage, security, cloud, and end-user computing).
  • Provide technical expertise to identify, evaluate and develop ICT systems and procedures that are cost effective, secure and able to support business needs.
  • Ensure high availability, scalability, and performance of IT systems to support business operations.
  • Implement best practices for cybersecurity, compliance, and disaster recovery.

IT Project Management

  • Lead IT projects across hardware and software domains, from planning through execution.
  • Define project scope, objectives, and deliverables; manage timelines, budgets, and resources.
  • Collaborate with internal teams and external vendors to ensure successful project delivery.
  • Develop business cases and ROI analyses for technology investments.

    • AI, LLM & Analytics in Business

  • Identify opportunities to apply AI, machine learning, and analytics to enhance efficiency, decision-making, and customer engagement.
  • Support proof-of-concepts and pilot projects that leverage AI and analytics, with a focus on practical business impact.
  • Partner with business units to integrate AI-driven tools and dashboards into daily operations.

    • Leadership & Growth

  • Manage and mentor IT team members, fostering skill development and innovation.
  • Serve as a bridge between IT and business ensuring alignment of technology with strategic goals.
  • Stay abreast of emerging technologies, recommending adoption where appropriate.

    • Qualifications

  • Minimum 8 years in managerial position with strategic planning experience.
  • Minimum 15 years of IT experience, with proven expertise in infrastructure management and project delivery (software and hardware).
  • Minimum 3 years of experience working with Board of Directors and regulators.
  • Investment Management experience is an advantage.
  • Strong knowledge of enterprise IT operations, cloud platforms (Azure, AWS, Google Cloud Platform (GCP)), and hybrid environments.
  • Experience implementing or managing AI / LLM and analytics solutions in a business setting.
  • Solid understanding of IT security, compliance, and risk management.
  • Excellent project management skills; certification (PMP, PRINCE2, Agile) preferred.
  • Strong leadership, stakeholder management, and communication skills.
  • Degree in Computer Science, Information Technology, Engineering, or related field; postgraduate or professional certifications are an advantage.
  • Preferred Skills : Experience with BI tools (Power BI, Tableau, Qlik); Knowledge of modern data platforms and APIs; Exposure to automation, chatbots, or AI-enabled customer service.

    • Benefits

    Perks and benefits : Medical, Education support, Dental, Parking, Vision, Near to MRT station, flexible working hours.

    We are seeking passionate, ambitious, highly capable professionals with a drive for excellence to join us for a challenging career.

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    Manager It Infrastructure • Kuala Lumpur, Kuala Lumpur, Malaysia