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Operation Admin Executive

Operation Admin Executive

Smart Screen AsiaKuala Lumpur, Kuala Lumpur, Malaysia
17 hours ago
Job description

Job Duties :

  • IT Administration of accounts and License Provisioning of various MSP Platforms
  • Customer Service of Maintenance customers, including attending support call, ticket creation, ticket assignment, service request handling
  • Support for MSP Customer
  • Handle resource scheduling
  • Handle RMA
  • Monitoring system onboarding
  • Monthly / Quarterly / On demand Reporting
  • Handle Contract Generation Requests, Contract Validation, Endorsement, and Delivery
  • Contract Renewal Status Monitoring

Requirement :

  • Diploma or IT related course is acceptable and equivalent to at least 1 - 2 years of relevant working experience.
  • Ability to communicate effectively with a wide variety of people in a professional manner, on the telephone, and in writing.
  • Excellent organization, problem solving, and communication skills.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Ability to plan and prioritize workload without supervision.
  • Excellent knowledge of Customer Service best practices.

    • Job Type : Permanent

    Experience :

  • IT Admin / Operation : 1 year (Preferred)

    • Job Type : Permanent

    Pay : RM3, RM4,000.00 per month

    Benefits :

  • Opportunities for promotion
  • Professional development

    • Work Location : In person

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    Operation Executive • Kuala Lumpur, Kuala Lumpur, Malaysia