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IT Support - Linux Server (Mandarin)

IT Support - Linux Server (Mandarin)

NETFORGE SOLUTION SDN. BHD.sunway velocity, Kuala Lumpur, Malaysia
2 days ago
Job description

Responsibilities 岗位职责:

  • Manage the delivery of server orders and provide after-sales maintenance to customers.
  • 管理服务器订单的交付,并为客户提供售后维护。
  • Diagnosing and resolving various hardware, software, server, and network issues.
  • 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
  • Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
  • 收集、分析和解决客户在售前和售后遇到的技术问题。
  • Adhere to strict work handover protocols and provide consistent and accurate information.
  • 严格按照规范做工作交接,保证信息同步准确。
  • Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
  • 遵循公司的客户服务标准和流程,及时了解最新的产品和技术。
  • Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
  • 确保客户满意并维护公司卓越客户服务的声誉。

Requirements 岗位要求:

  • Minimum Diploma / Degree in IT or a related field required
  • 最低学历要求拥有IT技术或相关领域的文凭 / 学位
  • Fluet in Mandarin (both spoken and written)
  • 精通中文(口语与书写)
  • Proficient in Windows, with basic knowledge of Linux and databases.
  • 对windows的应用要求比较熟悉;对Linux和数据库有一定的了解。
  • Familiar with server and storage products as well as network equipment installation.
  • 熟悉服务器、存储产品以及网络设备的安装。
  • Understand the configuration and maintenance of network switches, routing devices and security products
  • 理解网络交换机、路由设备和安全产品的配置和维护。
  • Benefits 福利:

  • EPF, SOCSO, EIS
  • Allowance 津贴
  • Monthly Performance Bonus 每月绩效奖励
  • Medical leave, annual leave, public holiday 病假, 年假, 公共假期
  • Medical claim 医疗费报销
  • Providing training 提供培训
  • Nearby public transportation (LRT / MRT) 靠近公共交通
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    It Support • sunway velocity, Kuala Lumpur, Malaysia