15. Café Manager (Klang Valley)

Responsibilities

• The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
• Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently
• Work with the team closely to ensure full compliance of the SOP
• Be responsible, handle / resolve customers’ complaint promptly and courteously
• Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
• Be responsible and provide on job training and monitoring to all new and existing staff consistently
• Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
• Strictly adhere and be compliance to the financial control procedures
• Implementing promotional activities and tracking the results, giving feedback on customers’ comments for improvement
• Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
• Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
• To monitor and minimize wastages, breakages, pilferage, food quality and variance

Requirements