CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital

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Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.

Understands the service organization structure.

Informs head of service when changes occur in circumstances which affect standard of services.

Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.

Daily Routine

• Assist patient to the ward, diagnostic imaging service, pharmacy, A&E, consultant suites, physiotherapy and other areas in the hospital
• Give appropriate information to the patient
• Pushing wheel chairs and lifting patients
• Sending up luggage trolley to the wards
• Keep track of the wheel chair and luggage trolley
• Send newspaper to all the wards and arrange it in the racks and all around the hospital areas
• Ensure lobby area is clean and proper seating arrangement
• Update the list of doctor’s on leave
• Giving out balloons to kids on Friday
• Ward visit at all ward level
• Attend feedback from patients and take immediate action
• Conduct CCX external survey by interviewing the patients on the staff performance at particular services
• Daily check and monitoring the CCX External Survey and update all services weekly.
• Operator – answering and transferring calls

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitals and Health Care

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