CUSTOMER SERVICE

Job Description

• Assist in data entry, prepare records, filing and other general clerical duties.
• Maintain accuracy and housekeeping of data entries.
• Work with customer service manager to ensure proper customer service is being delivered.
• Customer service responsibilities such as following up with customers according to their request and reporting the estimate delivery dates to them.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Keeping records of customer ratings, comments, and complaints.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Interested candidates please submit your application through Jobstore

#J-18808-Ljbffr