Global Client Delivery Lead - SLA & Service Excellence

A global professional services firm in Kuala Lumpur is seeking a Customer Service Manager to oversee client service delivery. The role involves managing client relationships, ensuring project delivery standards, and acting as the primary contact for client communication. Candidates should have a bachelor’s degree, at least three years of client-facing experience, and be fluent in English. The position emphasizes project management and quality assurance in service delivery.

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