Operation Senior Associate (Japanese speaker) JLPT N1Hytech • Kuala Lumpur, Kuala Lumpur, Malaysia
Operation Senior Associate (Japanese speaker) JLPT N1
Hytech • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job descriptionExcellent command of Japanese, both spoken and written; JLPT N1 level or equivalent preferred. Ability to work under pressure and adapt to a fast-paced, multitasking environment. Strong analytical skills; able to identify issues and opportunities through data. Fast learner with strong self-learning ability; capable of acquiring necessary knowledge and tools efficiently. Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution. Proactive, hardworking, with a positive attitude; able to collaborate well in a team. Prior experience in customer support or operations within the finance or IT industry is a plus. This position requires working in rotating shifts, with compensatory time off provided per company policy.
Operation Senior Associate (Japanese speaker) JLPT N1
Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Process client requests and resolve issues via live chat and email through the CRM system with accuracy and attention to detail.
- Escalate issues to the appropriate specialist when needed via Zendesk or Freshworks.
- Update clients on their request status.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required with acceptable detail and accuracy.
- Attend company seminars and meet required assessment targets to understand the company’s business functions and roles.
- Achieve quarterly KPI targets set by the customer support manager.
- Perform other ad hoc tasks assigned by the customer support manager.
Key Requirements
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Desktop Computing Software Products and IT System Custom Software Development
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