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Operation Senior Associate (Japanese speaker) JLPT N1

Operation Senior Associate (Japanese speaker) JLPT N1

HytechKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Operation Senior Associate (Japanese speaker) JLPT N1

Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Process client requests and resolve issues via live chat and email through the CRM system with accuracy and attention to detail.
  • Escalate issues to the appropriate specialist when needed via Zendesk or Freshworks.
  • Update clients on their request status.
  • Verify documents submitted by clients on an hourly basis.
  • Prepare and interpret reports and documentation as required with acceptable detail and accuracy.
  • Attend company seminars and meet required assessment targets to understand the company’s business functions and roles.
  • Achieve quarterly KPI targets set by the customer support manager.
  • Perform other ad hoc tasks assigned by the customer support manager.

Key Requirements

  • Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent preferred.
  • Ability to work under pressure and adapt to a fast-paced, multitasking environment.
  • Strong analytical skills; able to identify issues and opportunities through data.
  • Fast learner with strong self-learning ability; capable of acquiring necessary knowledge and tools efficiently.
  • Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
  • Proactive, hardworking, with a positive attitude; able to collaborate well in a team.
  • Prior experience in customer support or operations within the finance or IT industry is a plus.
  • This position requires working in rotating shifts, with compensatory time off provided per company policy.

    • Seniority level

    Not Applicable

    Employment type

    Full-time

    Job function

    Customer Service

    Industries

    Desktop Computing Software Products and IT System Custom Software Development

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    Japanese Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia