We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.
In this role you will be responsible for :
- Plan customers’ service appointment and coordinate with service team to create optimal schedule
- Ensure all data is input onto the in-house system accurately and efficiently
- Follow up with service team to ensure no service backlogs
- Analyse service team capacity data for service schedule improvement
- Attend monthly stock take and prepare stock closing reports
- Compile service reports and invoice to customer upon request
- Prepare monthly reports
Requirements
The ideal candidate will possess :
Minimum Diploma / Degree holder in any fieldMinimum 2 years experience in capacity analyses and service scheduleGood communication skills and has the ability to communicate fluently on the phoneGood planning and organisational skills with attention to detailsAbility to priorities tasks with effective time managementAble to handle timelines without affecting quality of workCustomer-orientedResult-drivenEmployment of foreigners are subject to the local authorities approval and subject to their own visa applicationHighly Desirable :
Excellent attention to detail and negotiation skillsAbility to do multitasking jobVersatility to build rapport with people at all levelsMulti-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantageCommercially focused acumenBenefits
Rewards and Benefits
Attractive base salaryComprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal AccidentOut-patient & Specialist CoverageDental & Optical CoverageAdditional Retirement benefitsStaff Purchase PlansYou will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Location of this branch :
Rentokil Initial PJ, No. 3, Jalan U1 / 25A, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam.