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Regional Account Manager

Crane Worldwide LogisticsShah Alam, SGR, MY

18 days ago

Job description

Client Relationship Management : Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships. Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.

Strategic Account Mapping : Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

Quarterly Business Reviews (QBRs) : Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

Standard Operating Procedures (SOP) Oversight : Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

Reporting & Performance Management : Oversee the creation, monitoring, and distribution of performance reports. Take accountability for performance management and deliver timely insights to internal stakeholders.

Market Analysis & Industry Awareness : Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

Collaboration & Best Practices Sharing : Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

Financial Oversight : Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

CRM & Documentation : Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

Travel & On-Site Engagement : Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

Compliance & Business Development : Ensure adherence to company policies and regulatory standards. Identify and secure growth opportunities through strategic resource allocation and business development plans that encompass both short-term and long-term objectives.

JOB REQUIREMENTS

Experience & Industry Background : Minimum of 3–5 years of proven success in sales, account management, or operations within the freight forwarding, logistics, or transportation sectors. Experience in the Energy, oil, and gas vertical is a distinct advantage.
Client Relationship Management : Demonstrated expertise with CRM systems to manage and nurture client relationships effectively.
Organisational Excellence : Exceptional organisational and multitasking skills that enable you to meet deadlines in dynamic, fast-paced environments.
Communication & Interpersonal Skills : Outstanding written, verbal, and presentation abilities, with a strong talent for engaging diverse stakeholders across all levels.
Industry Expertise : Thorough understanding of transportation, logistics, and freight forwarding operations, accompanied by a solid grasp of effective sales strategies and process management best practices.
Technical Proficiency : Advanced command of the Microsoft Office Suite and CRM systems to support data-driven decision-making.
Analytical & Problem-Solving Abilities : Strong analytical skills paired with creative problem-solving capabilities to tackle complex challenges and drive continuous improvement.
Adaptive & Proactive : A proactive mindset with a sense of urgency, allowing you to quickly adapt to evolving business demands and market conditions.

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Account Manager • Shah Alam, SGR, MY