This job offer is not available in your country.
Student Services Executive
JOEY YAP RESEARCH INTERNATIONAL SDN BHDMY30+ days ago
Job descriptionDiploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Fresh graduates are welcome to apply. Proven experience in customer service or student support role. Excellent communication skills in English, Mandarin is a plus. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and student management systems or CRM software.
We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients / students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.
Key Responsibilities :
- Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
- Organize and manage student courses, events, and programs while serving as a primary point of contact for student communications.
- Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
- Gather feedback to improve services and the overall student experience.
- Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.
Qualifications :
Working Hour : Monday to Friday 9.30am to 5.30pm, Saturday 9.30am - 1.00pm
Create a job alert for this search
Service Executive • MY