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Student Services Executive

Student Services Executive

JOEY YAP RESEARCH INTERNATIONAL SDN BHDMY
30+ days ago
Job description

We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients / students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.

Key Responsibilities :

  • Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
  • Organize and manage student courses, events, and programs while serving as a primary point of contact for student communications.
  • Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
  • Gather feedback to improve services and the overall student experience.
  • Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.

Qualifications :

  • Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • Fresh graduates are welcome to apply.
  • Proven experience in customer service or student support role.
  • Excellent communication skills in English, Mandarin is a plus.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and student management systems or CRM software.
  • Working Hour : Monday to Friday 9.30am to 5.30pm, Saturday 9.30am - 1.00pm

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