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Regional Product Manager - Kunlun Products APAC&ME

Shiji GroupKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

30+ days ago

Job description

Job Description

A Regional Product Manager - Kunlun Products APAC&ME is primarily accountable for ensuring the quality, managing the product, providing education, and enhancing the 4 products along with its associated interfaces and modules.

Product Oversight

Manage several core products :

KPC (Kunlun Package Control)

KES (Kunlun E-Signature)

LPS (Loyalty Program Services)

Oversee product roadmaps and review JIRA tickets for bugs and feature requests.

Participate in roadmap meetings with product development teams.

Support and Escalation

Manage support and escalation processes for clients and internal teams.

Respond to product inquiries and escalate unresolved issues appropriately.

Assist development teams with technical queries and hotfixes.

Collaboration and Communication

Liaise regularly with country offices and product managers.

Work closely with the regional team on core POS and related modules.

Attend technical calls with third-party vendors and participate in integration discussions.

Provide assistance to the MAC team with product demonstration as required

Assist with implementation as required

Documentation and Training

Create and maintain technical documentation and central repositories.

Provide training sessions as requested.

Assist with presentations for new or enhanced features.

Testing and Compliance

Conduct workflow and scenario testing where feasible.

Facilitate interface and compliance requests after approval.

Handle API and middleware queries when required.

Market and Product Engagement

Collect and analyse market data from the region.

Publish monthly product spotlights.

Qualifications

Requirements

Minimum 2+ years experience in installing / configuring / training enterprise Point of Sale software products.

Experience in Product Management.

Excellent written and verbal communication skills in English and Mandarin.

Experience in Microsoft suite of products including Outlook, Excel, Word, PowerPoint, and SharePoint.

Ability to travel both domestically and internationally.

Desirable :

Experience working in Hotels, particularly in Food & Beverage or Front Desk.

Previous experience supporting hospitality software products, particularly : Contactless ordering, Loyalty systems and Package verification & validation software.

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Product Manager • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia