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Consumer Insights Manager

Consumer Insights Manager

WorldpanelKuala Lumpur, Kuala Lumpur, Malaysia
29 days ago
Job description

Overview

Worldpanel by Numerator is Hiring across APAC now. This role is based in Kuala Lumpur, Malaysia.

Job title : Consumer Insights Manager

Are you inquisitive, creative, hardworking, and driven? Do you enjoy leading a team? We are looking for an Account Manager to be part of our team, passionate about bringing compelling insights to our partners and supporting long-term revenue growth for Worldpanel Malaysia.

This role blends on-the-job development with knowledge exchange and formal learning as you progress in your career.

Responsibilities

  • Client Partnership – Establish rapport with clients to drive and grow day-to-day relationships, understand their business, objectives and challenges.
  • Collaborate with client functions across sales, insight teams, and board level as appropriate.
  • Deliver and monitor contractual obligations, ensure client satisfaction, resolve issues, and implement improvements.
  • Lead relevant training activities for clients.
  • Commercial Growth – Support revenue commitments and identify opportunities to expand services with clients; contribute to proposals.
  • Participate in projects to drive expertise and business expansion for Kantar Worldpanel in Malaysia.
  • Insights Generation – Ensure production of analyses and presentations in response to client briefs; deliver presentations with insights and recommendations aligned to client objectives.
  • Mentor and develop junior team members, fostering a learning culture.

Qualifications

  • 4–5 years of experience in Research, Marketing or Advertising, ideally in FMCG.
  • Curious mindset with a clear point of view.
  • Strong numerical and analytical skills with commercial application.
  • Professional, courteous, service-oriented, and solution-focused.
  • Excellent written and verbal communication; comfortable presenting to large audiences.
  • Ability to work under time pressure and make decisions in a fast-paced environment.
  • Excellent client servicing skills and relationship-building abilities.
  • Team player who can also work independently; well-organized with strong time management.
  • Proficient in MS PowerPoint, Excel and Word; knowledge of statistical / analytical techniques is an advantage.
  • Demonstrates integrity and strong networking, with a desire to motivate and develop others.
  • Bachelor’s degree.

    • What We Offer

  • Attractive annual leave (18 days in year one, 20 days from year three).
  • Private health insurance.
  • Hybrid working arrangement.
  • Flexi-benefits (dental / optical / fitness, etc.).
  • Team bonding activities and recognition programs.

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    Manager • Kuala Lumpur, Kuala Lumpur, Malaysia