Customer Support Executive (JLPT N1 / N2)

Responsibilities :

• Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
• Handle customer inquiries, complaints, and feedback through various communication channels.
• Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to relevant teams when necessary.
• Prepare reports and analyze customer feedback to enhance service delivery.
• Participate in training and development programs to enhance product knowledge and customer support skills.
• Foster positive relationships with clients to promote loyalty and repeat business.
• Stay informed about company products, services, and industry trends to better assist customers.

Requirements

Interested candidates who wish to apply for the advertised position, please send in your resume to  gs1@talenttradersg.com .

EA License No : 13C6305

Reg. No. : R1874608

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