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Customer Service Representative

Lemonfridge Studio Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

6 hours ago

Job description

Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused interior design firm headquartered in Singapore. We are passionate about delivering quality design services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.

Why Join Us?

Be part of a dynamic, growing, and regional team.

Gain experience serving cross-border clients in Malaysia and Singapore.

Opportunities for professional development and internal growth.

Opportunities to travel to outstation / overseas.

Enjoy a fixed Monday to Friday schedule (10am–6pm) — no shifts.

Company-wide break during Chinese New Year (approximately 1.5 weeks) to recharge and spend time with loved ones.

Celebrate life’s special moments — on the eve of major festivities like Hari Raya, Deepavali, Christmas, and New Year, we work half-day so everyone can head home early and enjoy time with loved ones.

Key Responsibilities :

1. Core Service & Support

Handle customer inquiries from Malaysia and Singapore via phone, email, and chat.
Escalate complex or unresolved issues to relevant departments with clear context and documentation.
Maintain accurate and detailed records of all customer interactions using internal systems.
Meet and exceed service KPIs as set by the management team.

2. Service Recovery & Revenue Conversion

Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.

Re-engage rejected or unresponsive leads through personalized follow-ups.

Cross-sell relevant sub-products during service interactions where appropriate.

3. Operational Flexibility

Assist in ad hoc operational tasks to support business needs.

Undertake special assignments or projects as directed by management.

Requirements :

Minimum SPM or Diploma in any field.

Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.

Good command of English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

Proficient in Microsoft Office and Google Workspace tools.

Strong interpersonal skills, with core traits including patience , empathy , and a problem-solving mindset .

Skilled in multitasking and personalizing responses based on customer needs and information provided.

Always maintains a positive and professional approach in delivering excellent customer service.

Able to work independently with minimal supervision.

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Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia