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IT Service Desk
ASIA PREMIER PROPARTNERS SDN BHDSungai Besi, Kuala Lumpur, Malaysia1 day ago
Job descriptionAt least a Diploma and above in Computer Science or IT. Professional certification (e.g. ITIL,CCNA, CompTIA) will be an added advantage. Fresh graudate are encouraged to apply.
Responsibilities :
- Serve as the first point of contact for group IT support over phone, walk-in web e-ticket and email.
- Perform remote and on-site troubleshooting to users, customers and agents.
- Document solutions and maintain richness of knowledge base library.
- Assist on 1st level IT desktop task and issues before escalating to next level.
- Monitor and perform security patching on core services.
- Monitor service uptime, core security services and backup progress.
- Actively housekeep of users and computers in Active Directory.
- Handle user access and permission on system and services.
- Report and record infra and security incident events.
- Identify and resolve on 1st level IT security issues.
- Assist in system data quality and prepare management reports.
- Prepare technical documents for IT department.
- Coordinate with various IT sections on ticket status and ensure good ticket lifecycle and SLA.
- Assist in IT ISO requirement and work for improvements.
- Perform any other duties as assigned by the superior and management from time to time.
Qualifications :
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It Service Desk • Sungai Besi, Kuala Lumpur, Malaysia