Customer Support

RM 2,000 - RM2400 for basic

Allowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500

You are : (personality / competencies, etc.)

§ Able to work shift till 10 pm, including weekends & public holidays.

§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are met.

§ Customer obsessed, calm & able to handle difficult situations.

§ Taking ownership to ensure issues resolve in a timely manner.

Your Responsibilities : (What is this role all about? What are the expectations of the applicant?)

§ Answer incoming calls in a timely manner from Celcomdigi Partners.

§ Resolving Celcomdigi partner's challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).

§ Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and / or escalation system, and follow up thereafter until closure.

§ Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).

§ Attending to cases escalated by Celcomdigi's Partners through web portal and resolve them within SLA.

§ Log case in tool provided by Celcomdigi on calls and email attended to track productivities.

Your Merits : (These are must haves in terms of qualifications & experience & specific technical / professionals skills that you expect from the applicant)

§ Minimum Diploma with at least 2-3 years accumulated service-related experience, fresh graduate is welcome to apply.

§ Possess language proficiency in Bahasa Malaysia & English. Mandarin speaking is an added advantage.

§ Good communication / written skills, love interaction with customers.

§ Team player and fostering collaboration.

Job Types : Full-time, Contract, Fresh graduate

Contract length : 12 months

Pay : RM2, RM3,500.00 per month

Work Location : In person