IT Service Desk Analyst (ServiceNow)

IT Service Desk Analyst (ServiceNow)

SCIENTE

Federal Territory of Kuala Lumpur, Malaysia

We are currently seeking an experienced IT Onsite Support Analyst to provide workplace management and end‑user IT support.

Mandatory Skill-set

• Must Have Degree or Diploma from Information Technology or equivalent discipline;
• Must Have 2-3 years of experience in a similar IT support role;
• Must Have Proficiency with SaaS ITSM tools such as ServiceNow;
• Must Have Extensive knowledge of workstation hardware, software applications, iOS, and network‑related services;
• Must Have In‑depth expertise in voice (IP phone) systems, smart devices, corporate mobile phones, and network‑related services;
• Knowledge of ITIL best practices and incident management processes;
• Strong analytical and reporting abilities.

Desired Skill-set

Responsibilities

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

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